Customer Service Representative (CSR)

Welcome to Go Hiya, where tailored conversations create exceptional connections. As a dynamic customer service and communications firm, we pride ourselves on delivering personalized service that turns every interaction into a meaningful experience.

Position Overview

We are searching for a friendly and professional Customer Service Representative (CSR) to join our team in San Antonio, TX. This role is ideal for individuals who enjoy helping others, providing personalized assistance, and working in a team-oriented environment. The Customer Service Representative will assist customers with questions and service-related requests while helping maintain a positive and efficient customer experience. Full training is provided.

Job: Full time

Salary Range: $17.50 – $28.00 per hour

Key Responsibilities

• Assist customers with questions, concerns, and service-related inquiries.
• Provide clear and accurate information about company services.
• Handle incoming customer inquiries in a professional and timely manner.
• Maintain organized records of customer interactions, requests, and transactions.
• Follow up on customer requests to help ensure timely and effective resolutions.
• Work closely with team members to address customer needs and support smooth daily operations.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or related experience is a plus but not required.
• Strong communication and problem-solving skills.
• Excellent customer service and interpersonal abilities.
• Basic computer proficiency and data entry skills.

What We Offer:

• Competitive hourly pay
• Performance-based bonuses and incentives
• Health, dental, and vision insurance options
• Paid time off and holidays