Entry Level Customer Service Specialist

Position Overview

We are seeking a friendly, dependable, and detail-oriented Entry Level Customer Service Specialist to join our team in Charlotte, NC. This full-time position is ideal for individuals looking to begin a career in customer service, client support, and business operations within a professional and collaborative environment. The Customer Service Specialist will assist customers, address inquiries, and help ensure a positive and professional customer experience.

Job: Full time

Salary Range: $18.50 – $27.00 per hour

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person interactions in a professional and courteous manner
• Provide accurate information regarding company services, policies, and procedures
• Assist customers with service requests and ensure timely follow-up when needed
• Handle customer concerns and help resolve issues while maintaining a positive customer experience
• Document customer interactions, requests, and resolutions accurately in company systems

Qualifications

• High School Diploma or equivalent required
• Previous customer service, administrative, retail, or related experience is a plus but not required
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Basic computer proficiency, including Microsoft Office Suite and email systems
• Ability to multitask and prioritize responsibilities effectively
• Professional attitude with strong interpersonal skills

What We Offer:

• Competitive hourly pay
• Performance-based bonuses and incentives
• Health, dental, and vision insurance options
• Paid time off and holidays
• Ongoing training and professional development
• A supportive and inclusive workplace culture